A list of past IT projects, recent engagements, and consulting/advisory services available

IT Strategy and Organization

Advise business leaders and organizations on IT Strategy, IT organizational design, and IT risks and opportunities.

  • Advise business executives (CEOs/CFOs/GMs) and CIOs on IT strategy, IT organizational design, and IT system/solution selections
  • Design and deliver workshops around IT strategy and vision, IT roadmap and planning, fit-gap analysis, system design/blueprinting.
  • Deep knowledge and expertise in the retail/fashion industry, as well as, experience in robotics, pharma/biotech, manufacturing, and technology industries.
  • Delivered and supported IT strategy, technology roadmap development and implementation, vision/planning workshops, and the implementation of IT operating models for companies big and small (startups, fortune 500, global 500).
  • Conducted various visioning and strategy workshops with IT and business teams to align on strategy and solutions, and to create business-aligned IT roadmaps and action plans. Regularly utilizing the OGSM model (Objectives, Goals, Strategies, and Measures) and other frameworks.

IT operating models – advise and implement

  • Experienced in global IT organization design and implementations and transitioning to new organizational structures and models (e.g. centralized, federated, coordinated).
  • Experienced in defining, integrating, and building global, regional, and centralized based teams (e.g. Center of Excellence, Project Management Office, and Solution Delivery teams).
  • Experienced and specialized in advising clients and organizations on how to configure and deploy federated and centralized models, assessing existing team structures / internal and partner resources, and identifying competency gaps and opportunities for reskilling/retooling to meet the demands of the future state organization.

Advised clients and teams on global team management strategies and tactics

  • How to create a team player culture (I regularly reference The Ideal Team Player framework).
  • How to work across borders with teams that speak a different language and have different business cultures and etiquette.
  • How to manage and work effectively with remote and culturally diverse teams.

Supported clients during periods of rapid international expansion on how to design, develop, scale and align their IT organization

  • Recruited regional and global IT staff, conducted in-source vs outsource staffing analysis, implemented technology tools that supported cross-border collaboration and global team processes, reskilled staff, and defined IT organization scaling strategies and tactics.

Change management

  • Experienced in the areas of solution delivery/technology projects, global organizational change, and user adoption of new technology/tools (training, advocating, and championing).

Advise start-ups and midsize enterprises at various stages of growth on IT organizational needs, hiring plans, IT spend, and foundational IT systems

Enterprise Systems

Solution/technology assessments

  • ERP, CRM, Retail Point of Sale, E-commerce platforms, CMS platforms, Collaboration/Communication Platforms

SAP GTS implementations with SAP S4/HANA and SAP ECC

  • Specialized in implementing customs management, compliance management, and risk management modules of SAP GTS.
  • Industry experience: technology, retail, semiconductor, pharma/biotech, and manufacturing

Enterprise systems / business applications – implementations, solution assessments, configurations, and customizations

  • ERP (Enterprise Resource Planning)
    • SAP
    • Microsoft Dynamics
    • Odoo
  • CRM (Customer Relationship Management)
    • Salesforce
    • Hubspot
    • SugarCRM

Vendor and Project Management

Strategic vendor management – consolidation / optimization / selection

  • Supported clients in controlling vendor-related fees/costs, sourcing/selecting vendors, optimizing vendor workforces, reducing vendor-related risks, evaluating vendor performance, guaranteeing service delivery, and negotiating contracts.

Designed global/regional IT organizational structures and implemented global solution delivery teams

  • People (recruited/reskilled/staff augmentation)
  • Processes (defined/implemented processes to support global and cross-border collaboration and projects)
  • Technology (implemented technology tools to enable successful delivery, integration, and global team collaboration)

Information Security

Information Security Assessments and Implementations

  • Implementation of IT systems selection, review, and approval processes
  • Data and system risk assessments
  • Data protection, threat/vulnerability assessments, and security audits

Collaboration and Productivity

Global implementations of Confluence

  • Implementations of Confluence, a web-based corporate collaboration and communication platform, across multiple business units and departments in enterprise environments.

Digital workplace solutions

  • Assessed and implemented various tools/solutions to help teams work efficiently across functions and regions and increase overall productivity.
  • Solutions implemented/deployed:
    • Slack
    • Asana
    • Google Workspace (Chat, Email, Hangouts, Team Drive)
    • Dropbox
    • Box
    • Office365 (Office, MSFT Teams)
    • Zoom
    • Trello
    • Confluence
    • JIRA (Service Desk and Software)
    • Skype for Business

E-commerce, Websites, and Mobile

E-commerce websites – design and implementations

  • Built and maintained E-commerce stores using Magento, WooCommerce, and Shopify.
  • Experienced w/ integrations with other sales platforms (Instagram, Facebook, WordPress sites).

Corporate websites – design and implementations

  • Extensive experience building and maintaining websites built with WordPress, Drupal, and various plugins/modules.

Retail Technology Projects

Retail and omnichannel solutions for global fashion retailers – implementations, POCs, global deployments

Extensive experience with retail technologies and implementing/deploying various retail staff and customer-facing solutions.

  • E-receipt (customer profiling / clienteling)
  • In-store free Wi-Fi
  • Gift card / loyalty program solution
  • RFID Technology + Self Checkout Registers (improved security, inventory management, and customer experience)
  • Mobile apps for digital stores (EC delivery (out of stock store items), sales monitoring, nearby store inventory lookup, employee handbook / digital training, store communication, customer survey, sales promotion lookup, work schedule, employee timecard)
  • Mobile POS (reduce POS footprint, maintenance cost, line-busting)
  • E-payment (Paypal, Apple Pay, Alipay)
  • In-store navigation Kiosk (assist customers in finding merchandise location)

Retail flagship store IT projects (new constructions)

  • Size: Large multi-floor flagship stores with more than 30 point-of-sale registers.
  • Geographic experience: Japan, Singapore, Hong Kong, Ireland, Germany
  • Retail store IT infrastructure – POS, network, Wi-Fi, voice/telephony, kiosk, servers, network cabinet, inventory management hardware

Retail outlet/mall store IT projects (new constructions)

  • Scale: Managed store build IT projects ranging from luxury/boutique stores with 2-3 point of sale registers to fast fashion brand stores with more than 10 point of sale registers.
  • Geographic experience: US, Japan, China, Hong Kong, South Korea, France, United Kingdom, Dubai, and more
  • Retail store IT infrastructure – POS, network, Wi-Fi, voice/telephony, kiosk, servers, network cabinet, inventory management hardware

Led IT market entry into new countries for retail/fashion brands

  • Hired/recruited staff, evaluated and selected local strategic partners, managed IT infrastructure projects of newly constructed retail stores (flagships, mall stores, outlets) and regional offices, and delivered retail IT technology solutions (POS systems, omnichannel store solutions, and localized business applications).
  • Countries with experience:
    • Asia – China, Japan, Singapore, South Korea, Hong Kong, Taiwan, and Australia
    • Europe – United Kingdom, Austria, Denmark, Italy, Ireland, Russia, Sweden, Swizerland, France, Germany, Spain, and the Netherlands
    • The Middle East – Dubai, Abu Dhabi, Kuwait
    • North America – US and Canada

Infrastructure and Operations

JIRA Service Desk implementations

  • Implemented a ticketing platform to manage incidents across the global organization.
  • Migrated data from existing ticketing platforms and consolidated all data and support processes to a single global instance.

Implemented global auditing tools and processes to proactively manage remote IT sites (regional offices and retail stores)

  • Reduced IT incidents, improved overall health of IT systems (software and hardware), and improved end-user customer experience.
  • Reduced reliance on 3rd party IT vendors and associated costs.

Datacenter migrations and cloud migrations

  • Experienced in moving data, workloads, and applications from legacy infrastructure and on-premises data centers to the public cloud.
  • Experienced with multi-cloud environments (Azure, GCP, AWS, Alibaba Cloud)
  • Experienced with AWS, DigitalOcean, Azure

Office IT infrastructure projects – fit-out of new office spaces with IT infrastructure

  • Implementation of various infrastructure hardware and network/voice services – file servers, LAN, WAN, firewalls, Wi-Fi, VPN, MLPS, telephony, analog phone/fax lines, phone systems (VOIP and PBX), domain, email server, network closet, and IT cabinet design.